Some common problems using the CardScanSync utility with anti-virus software are listed below. If you are experiencing one that is not listed, please contact support at info@scanbizcards.com.

• Norton AntiVirus deletes cardscan.exe immediately after it is downloaded
  

  Solution:
  

  1. Open Norton Antivirus
  2. Click "Settings"
  3. Click the "Network" tab on top
  4. Click "Download Intelligence" on the left
  5. Turn Download Intelligence off (the bar will turn red and other bars will turn gray)
  6. Press OK at the bottom
  7. Select a duration, and press OK
  8. Try to download the utility again: http://www.scanbizcards.com/cardscan.exe

• Even when I type the correct email and password, I get a message that the utility cannot log in
  

  Most likely what is happening is that Windows Firewall or other anti-virus software is blocking the utility's access to the internet.
  
  Here are instructions for disabling Windows Firewall:
  Windows XP: http://pcsupport.about.com/od/fixtheproblem/ht/nowinfirewallxp.htm
  Windows Vista: http://windows.microsoft.com/en-us/windows-vista/Turn-Windows-Firewall-on-or-off
  Windows 7: http://windows.microsoft.com/en-us/windows7/Turn-Windows-Firewall-on-or-off
  
  The procedure to disable other anti-virus software from interfering with the utility's internet access will vary but if you've managed to successfully do so and want to share with us, we'd be happy to post it for the benefit of other users with the same anti-virus software! You can email us at info@scanbizcards.com.