Some common problems using the CardScanSync utility with anti-virus software are listed below. If you are experiencing one that is not listed, please contact support at email@example.com.
Most likely what is happening is that Windows Firewall or other anti-virus software is blocking the utility's access to the internet.
Here are instructions for disabling Windows Firewall:
Windows XP: http://pcsupport.about.com/od/fixtheproblem/ht/nowinfirewallxp.htm
Windows Vista: http://windows.microsoft.com/en-us/windows-vista/Turn-Windows-Firewall-on-or-off
Windows 7: http://windows.microsoft.com/en-us/windows7/Turn-Windows-Firewall-on-or-off
The procedure to disable other anti-virus software from interfering with the utility's internet access will vary but if you've managed to successfully do so and want to share with us, we'd be happy to post it for the benefit of other users with the same anti-virus software! You can email us at firstname.lastname@example.org.